From the vibrant streets of Melbourne to the sun-soaked shores of Goa, Tanveer Kwatra has ridden the tidal waves of the hospitality industry with an unwavering passion and an unquenchable thirst for excellence. His story is one of dedication, transformation, and the pursuit of a dream that seamlessly merged his love for culinary arts with the desire to connect with people and craft indelible memories.
Kwatra’s enchantment with the realm of hospitality began at the William Angliss Institute, where he initially embarked on a culinary adventure. Yet, as the flavours and aromas of the kitchen filled his days, he discovered that his true calling extended far beyond the culinary arts. Hospitality became not just a career choice but a destiny—a path where his culinary passion met his aspirations to create unforgettable experiences for guests.
His journey through the multifaceted world of hospitality has been a gradual ascent, marked by diligent refinement of his skills and an unyielding commitment to excellence. From his early days as a chef, Kwatra climbed the ladder step by step, steadily assuming greater responsibilities until he emerged as the General Manager of W Goa, a five-star haven of luxury and indulgence. The hospitality industry is renowned for its demanding nature, yet Kwatra embraces its challenges with open arms and an unwavering dedication.
As the saying goes, ‘the grass is always greener on the other side,’ and in the realm of the hospitality industry, there’s a dimension that often appears deceptively simple but is, in reality, a complex and demanding endeavour. That aspect is none other than ensuring consistently exceptional guest satisfaction.
“In the eyes of many, providing top-notch guest experiences might seem like a walk in the park. However, those who have delved into the inner workings of the industry understand that this task is far from effortless. For hotels, especially luxury establishments like W Goa, maintaining their status as the number one choice for guests necessitates an unwavering commitment to excellence.
To earn and keep that coveted title, hotel management must orchestrate a symphony of services that seamlessly cater to the diverse needs and expectations of their patrons. It’s not just about offering comfortable accommodations; it’s about creating an environment where guests feel pampered, cared for, and truly valued. It means providing access to amenities that go above and beyond the ordinary, leaving an indelible impression on each guest. Furthermore, in today’s world, maintaining high standards of cleanliness and hygiene is not merely a preference but a fundamental requirement. Ensuring the safety and well-being of guests is a non-negotiable responsibility that requires meticulous attention to detail.
At W Goa, these challenges are not viewed as obstacles but rather as opportunities to shine. The mantra here is to provide a personalised experience to every guest, acknowledging that no two individuals are the same. The dedicated team at W Goa keeps a watchful eye on guest preferences and feedback, using this valuable information to tailor their services with precision. Their commitment extends beyond meeting expectations; they strive to exceed them. Anticipation is the name of the game. The staff is trained not only to respond to requests but to proactively anticipate the needs of their guests, ensuring that each stay is filled with delightful surprises.
Loyalty programs and exclusive benefits are just a part of the equation, further enhancing the bond between the hotel and its returning guests. In a world where the ‘green grass’ of guest satisfaction may appear enticingly close, W Goa understands that it takes meticulous care, unwavering dedication, and an unyielding commitment to providing unparalleled experiences to truly make it shine on the other side,” Kwatra shares with us.
Kwatra’s enthralling trajectory in the hospitality industry has been a testament to adaptability and the art of effective time management. These pillars have not only supported his ascent but have also contributed significantly to his remarkable journey. Yet, the real heartbeat of his work at W Goa lies in the remarkable team that surrounds him. Their unwavering passion and dedication are the driving forces behind the hotel’s continued success. Together, they’ve overcome the unique challenges that come with operating in Goa, navigating the distinct regulatory landscape with respect for the region’s cultural ethos.
As the luxury segment in India rapidly evolves, propelled by technological innovations, increased affluence, and a unique blend of tradition and innovation, Kwatra and his team are eager to embrace the ever-evolving landscape. They understand that to cater to the modern traveller, it’s essential to adapt continually. W Hotels is undergoing a brand transformation to stay aligned with the shifting needs of their guests, reflecting the changing times.
The team tirelessly brainstorms new offerings and services, from renovations to fresh amenities and spaces designed to encourage adventure and exploration. They recognise that each guest is a world unto themselves, with unique desires and expectations. This understanding fuels their commitment to celebrating individuality and tailoring each guest’s stay to their specific needs.
As 2023 unfolds, the spirit of evolution and change remains at the forefront of W Goa’s mission. Their commitment to pushing the boundaries of what luxury lifestyle hospitality can be is unwavering. Kwatra and his dedicated team are poised to continue crafting unforgettable experiences, setting new standards, and redefining the essence of luxury in the hospitality industry. The journey, it seems, is only just beginning, with new horizons awaiting exploration.
Words by Anithya Balachandran.
